Shipping
- Free shipping on all orders to the United States and United Kingdom.
- Dispatch: orders placed before [2 pm local time], Monday to Friday, ship the same day. All other orders ship the next business day.
- Delivery time: usually 3–5 business days after dispatch.
- Tracking: you'll receive a tracking link by email as soon as your order ships. You can also check it on our Track Your Order page.
Holiday delivery
To receive your order before Christmas, order by [date] (US) and [date] (UK).
Customs and duties
US orders ship from our US warehouse and UK orders from our UK warehouse, so there are no import fees or customs surprises.
Lost or damaged parcels
If your parcel arrives damaged or doesn't arrive, contact us within 14 days and we'll send a replacement.